Right of revocation & revocation form

Right of cancellation, cancellation policy, cancellation consequences

DOWNLOAD model withdrawal form (valid from 13.06.2014)

Consumers in EU countries have (from 13.06.2014) a uniform 14-day right of withdrawal.
Entrepreneurs are not granted a voluntary right of withdrawal.

To exercise your right of withdrawal, you must inform us of your decision to withdraw from this contract by means of a clear declaration in text form (e.g. letter, fax, e-mail (scan)) within fourteen days. You can use the enclosed model withdrawal form for this purpose, which is, however, not mandatory.

You can download the model cancellation form from our homepage at Withdrawal_EN_09_23.pdf, fill it in and submit it.

If you make use of this option, we will send you a confirmation of receipt of such revocation without delay (e.g. by e-mail). Returning goods without comment is not sufficient.

The revocation period is fourteen days from the day

- you or a third party named by you, who is not the carrier, have taken possession of the goods, provided that you have ordered one or more goods as part of a uniform order and these are delivered uniformly;

- on the day on which you or a third party named by you, who is not the carrier, have taken or has taken possession of the last goods, if you have ordered several goods as part of a single order and they are delivered separately;

- on the day on which you or a third party other than the carrier and indicated by you has taken possession of the last consignment or the last item, if you have ordered goods which are delivered in several consignments or items; 

- the day on which you or a third party named by you, who is not the carrier, have taken or has taken possession of the first goods, if goods are supplied as part of an order for the regular delivery of goods over a fixed period of time.

The revocation is to be addressed to:

IT & Media Services Giggenbach
Owner: Jan Giggenbach
Rupert-Mayer-Weg 7b
86399, Bobingen
Germany

Web: www.it-media-services.de 
E-Mail: info@it-media-services.de 
Tel: +49 (0)8234 / 9541974 (please note our service hours)
Fax: +49 (0)8234 / 8094930


Consequences of revocation

In the event of an effective revocation, we shall reimburse you all payments we have received from you, including the delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the cheapest standard delivery offered by us), without undue delay and at the latest within fourteen days from the day on which we received the notification of your revocation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged for this repayment. 

If you are unable to return the goods received in full or in part or only in a deteriorated condition, you may be required to compensate us for the loss in value. This does not apply to the surrender of goods if the deterioration of the goods is exclusively due to their inspection - as would have been possible for you in a shop, for example. In addition, you can avoid the obligation to pay compensation for the value of a deterioration caused by the intended use of the item by not treating the item as your property and not using it and refraining from doing anything that could impair its value.

You shall bear the direct costs of returning the goods, unless otherwise agreed.

With regard to the method of return, please consult us beforehand. If goods are returned freight collect, we may demand reimbursement from the buyer of the difference between the subsequent, increased postage for the freight collect return and the regular costs that would normally have been incurred for a prepaid shipment, or offset this immediately against the purchase price to be reimbursed. In the case of returned goods, it must be ensured that they are delivered to us properly packaged. Furthermore, a copy of the original invoice must be enclosed. Obligations to refund payments must be fulfilled within fourteen days.

We may refuse to refund you until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier. You must return or hand over the goods to us without delay and in any case no later than fourteen days from the day on which you notify us of the cancellation of this contract.

The deadline is met if you send the goods before the end of the fourteen-day period.

The right of withdrawal does not apply to contracts for the delivery of goods that are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer.

The right of withdrawal also does not apply to contracts for the delivery of newspapers, periodicals or magazines with the exception of subscription contracts.

The right of withdrawal expires prematurely in the case of contracts for the delivery of audio or video recordings or computer software in a sealed package if the seal has been removed after delivery. 

End of the cancellation policy

Model cancellation form:

(If you wish to cancel the contract, please complete and return this form).


- To
IT & Media Services Giggenbach
Owner: Jan Giggenbach
Rupert-Mayer-Weg 7b
86399, Bobingen
Germany

E-Mail: info@it-media-services.de  
Tel: +49 (0)8234 / 9541974 (please note our service hours)
Fax: +49 (0)8234 / 8094930

- I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)

- Ordered on (*)/received on (*)

- Name of the consumer(s)

- Address of the consumer(s)

- Signature of consumer(s) (only in case of paper communication)

- Date(s)



(*) Delete where inapplicable.